Terms of service

Last updated: 26/09/2026

1. Overview

This website is operated by Ngala Lda , trading as Emerald Vault Comics.

Throughout these Terms, “Emerald Vault Comics”, “we”, “us” and “our” refer to the operator of the store. “Customer”, “you” and “your” refer to the person accessing the website or purchasing products.

Emerald Vault Comics offers this website, including its information, features, tools, products and services, subject to your acceptance of these Terms of Service.

Our store is hosted by Shopify, which provides the ecommerce platform used to offer products and process transactions.

By accessing the website, creating an account or placing an order, you agree to these Terms, together with our:

• Privacy Policy
• Refund and Returns Policy
• Shipping Policy
• Cookie Policy
• Any product-specific conditions disclosed before purchase

Nothing in these Terms limits mandatory rights granted under Portuguese or European Union consumer law.

2. Business information

Trading name: Emerald Vault Comics
Legal name: Ngala
Legal form: Lda
NIF/NIPC:518798038 
Country of establishment: Portugal
Email: emeraldvaultcomics@gmail.com
Website: Emerald Vault Comics

A lawful geographical business or correspondence address may need to be provided elsewhere on the website or upon a valid request. Obtain professional advice before launch if your registered business address is also your home.

3. Eligibility

To use the store or enter into a purchase contract, you must:

• Have legal capacity to enter into the transaction
• Supply accurate and complete information
• Use a payment method you are authorised to use
• Purchase products for lawful purposes
• Comply with applicable laws

People under the applicable age of majority may use the store only with the involvement and permission of a parent or legal guardian.

4. Products

Emerald Vault Comics may sell:

• New and pre-owned comics
• Graphic novels and collected editions
• Trading cards
• Sealed trading-card products
• Graded comics and cards
• Collecting supplies
• Figurines, merchandise and other collectibles

Product availability may change without notice.

We make reasonable efforts to display product descriptions, images, prices, editions, languages and conditions accurately. Screen settings, photography and lighting may cause colours or appearances to differ slightly.

5. Collectible condition

Collectible condition can involve professional judgement.

We will disclose material information reasonably known to us, including:

• Whether an item is new or pre-owned
• Visible damage or wear
• Edition, printing or variant information
• Language
• Whether packaging has been opened
• Whether the exact photographed item will be supplied
• Third-party grading details, where applicable

Minor manufacturing variations may occur in mass-produced products.

A condition grade reflects the assessment stated in the listing. Unless expressly stated, it does not guarantee that another collector or grading organisation would assign the same grade.

Nothing in this section excludes liability where a product is materially different from its description or otherwise lacks legal conformity.

6. Graded products

Third-party graded comics and cards may display:

• Grading company
• Grade
• Certification number
• Case condition
• Label details

A grade represents the identified grader’s opinion. Emerald Vault Comics does not independently guarantee that another grading company would give the same result.

Any known significant damage to a grading case will be disclosed where reasonably identifiable.

Customers should verify certification numbers through the grading company’s official service where available.

7. Sealed trading-card products

Sealed and randomised products may contain items of varying rarity or value.

Purchasing a sealed product does not guarantee:

• A particular card
• A particular rarity
• A minimum resale value
• Investment growth
• A specific pull rate unless expressly guaranteed by the manufacturer

We do not guarantee that products will increase or retain their market value.

Opening sealed products may affect the product’s condition and resale value. Statutory consumer rights remain applicable.

8. Prices and taxes

Prices are displayed in euros unless stated otherwise.

Prices may include applicable taxes where required. Delivery charges and other applicable costs will be shown before the customer completes checkout.

We may change prices prospectively at any time. A price change will not normally affect an already accepted order.

If an obvious pricing or listing error occurs, we may contact the customer before accepting or dispatching the order. We will not knowingly rely on an obvious error to mislead customers.

9. Orders and contract formation

Submitting an order constitutes an offer to purchase the selected products.

An automatic order acknowledgement confirms that the order was received. It does not necessarily mean that the order has been accepted.

The sales contract is normally formed when we confirm acceptance or dispatch the order, depending on the checkout and notification process used.

We may decline or cancel an order where reasonably necessary, including because of:

• Product unavailability
• A clear pricing or description error
• Suspected fraud
• Payment failure
• Delivery restrictions
• Quantity restrictions
• Legal or regulatory requirements
• Misuse of promotions
• Resale activity that breaches disclosed purchase limits

If payment has already been taken for a cancelled order, the applicable amount will be refunded.

10. Product availability and stock errors

Stock levels may change quickly, particularly for limited or allocated collectibles.

An item appearing as available does not create an absolute guarantee of supply. If stock information is incorrect, we will contact the customer and offer an appropriate remedy, normally including cancellation and refund.

We will not substitute a materially different product without the customer’s agreement.

11. Pre-orders

Products identified as pre-orders are not immediately available for dispatch.

Estimated release dates may change because of manufacturers, publishers, distributors, transport providers or other circumstances beyond our reasonable control.

The product page should state:

• That the item is a pre-order
• The estimated release or dispatch period
• When payment will be taken
• Whether in-stock items ordered together will be held
• Any quantity or allocation limits

If a supplier reduces or cancels an allocation, we may need to reduce or cancel affected orders. Customers will receive an appropriate refund for products that cannot be supplied.

Mandatory cancellation and refund rights remain unaffected.

12. Payment

Available payment methods are displayed at checkout and may be processed by Shopify or another authorised payment provider.

Customers confirm that:

• Payment details are accurate
• The payment method is used with authorisation
• Sufficient funds or credit are available
• Relevant billing information is correct

We do not normally receive or store complete payment-card numbers or card security codes.

13. Delivery

Delivery options, charges and estimated timeframes are displayed during checkout or in our Shipping Policy.

All Emerald Vault Comics orders are intended to use tracked delivery.

Customers must provide a complete and accurate delivery address. Customers should check:

• Recipient name
• Street and building information
• Apartment or unit details
• Postal code
• Country
• Telephone number where required

Delivery dates are estimates unless expressly agreed otherwise.

Risk generally remains with us until the customer, or a person designated by the customer other than the carrier, receives the goods. Different rules may apply where the customer independently appoints a carrier not offered by us.

14. Incorrect addresses and failed delivery

Customers must contact us promptly if delivery information is incorrect.

If an order is returned because the customer:

• Supplied an incorrect or incomplete address
• Refused delivery without legal justification
• Failed to collect the parcel
• Failed to respond to reasonable delivery instructions

we may recover lawful, documented redelivery or return costs where applicable.

This does not apply where the problem was caused by us or the delivery provider acting under our responsibility.

15. Delivery delays and loss

If an order is delayed, customers should use the tracking information and contact us at emeraldvaultcomics@gmail.com where assistance is required.

A short delay or temporary absence of tracking updates does not automatically mean that an order is permanently lost.

Where an order is confirmed as lost, damaged or otherwise not delivered in conformity with the contract, we will provide the remedy required by applicable law.

16. Free delivery

Where offered, free delivery applies only under the conditions stated on the website.

Unless otherwise specified:

• Free delivery applies to the least expensive eligible tracked service
• The order value is calculated after discounts
• The threshold may exclude gift cards or other excluded products
• Geographical restrictions may apply
• Oversized or unusually heavy products may be excluded where disclosed before purchase

Current promotional thresholds may be changed prospectively.

17. Right of withdrawal

Qualifying consumers purchasing online normally have 14 days after receiving goods to withdraw from the purchase without giving a reason. [op.europa.eu], [commission.europa.eu]

The detailed procedure, return-cost responsibility, refund timing and statutory exceptions are described in our Refund and Returns Policy.

The customer is normally responsible for direct return costs following a change-of-mind withdrawal where informed of this before purchase.

No section of these Terms removes mandatory withdrawal rights.

18. Faulty or non-conforming products

Products must conform to the sales contract and applicable consumer law.

Under Portuguese Decree-Law No. 84/2021, a professional is responsible for a lack of conformity appearing within three years of delivery. A lack of conformity appearing during the first two years is generally presumed to have existed at delivery, subject to the statutory rules and exceptions. [bing.com]

Applicable remedies may include:

• Repair
• Replacement
• Proportionate price reduction
• Termination of the contract and refund

The appropriate remedy depends on the circumstances and legal requirements. Portuguese law provides for restoration of conformity and sets conditions for repair, replacement, price reduction and termination. [files.dre.pt], [bing.com]

Customers should contact emeraldvaultcomics@gmail.com with the order number, explanation and supporting photographs where relevant.

19. Pre-owned products

Pre-owned products will be identified as such.

Signs of wear that are clearly disclosed through descriptions and photographs are part of the agreed product condition and are not automatically defects.

However, disclosure of condition does not remove statutory rights where:

• The product is materially different from its description
• A disclosed photograph does not represent the promised item
• Significant undisclosed damage exists
• The product otherwise lacks legal conformity

Do not insert a reduced guarantee period for used products without specific Portuguese legal advice and the required customer agreement.

20. Returns and refunds

Returns and refunds are governed by our Refund and Returns Policy.

Customers must not return products cash-on-delivery without prior agreement.

For change-of-mind returns, customers should use appropriate protective packaging and obtain evidence of dispatch.

For faulty, incorrect or delivery-damaged products, customers should contact us before returning the item so that suitable instructions can be provided.

21. Customer accounts

Customers are responsible for:

• Providing accurate account information
• Protecting login credentials
• Preventing unauthorised access
• Informing us promptly of suspected account misuse

We may suspend access where reasonably necessary to protect the customer, other users or the Services.

The handling of account information is explained in our Privacy Policy.

22. Acceptable website use

Customers must not:

• Use the website unlawfully
• Attempt to gain unauthorised access
• Introduce malware or malicious code
• Interfere with website security
• Scrape the website in breach of applicable law
• Misrepresent identity or payment authority
• Submit false reviews
• Abuse promotions or discount codes
• Use automated systems to unfairly obtain limited products
• Infringe intellectual-property rights
• Harass customers, staff or other users
• Use the Services for fraudulent activity

We may restrict access or cancel affected transactions where reasonably necessary and legally permitted.

23. Reviews and submitted content

If customers submit reviews, photographs, comments or other content, customers confirm that:

• The content reflects genuine experience
• The customer has the right to provide it
• It does not infringe third-party rights
• It does not contain unlawful or malicious material
• It does not disclose private information about another person

We may moderate or remove content where legally justified, including fraudulent, abusive, irrelevant or unlawful content.

We will not alter reviews in a manner that misrepresents the reviewer’s opinion.

24. Intellectual property

The Emerald Vault Comics name, logo, original photography, videos, written content, graphics and website materials may be protected by intellectual-property law.

Customers may use the website for personal, non-commercial shopping purposes.

Unless permission is provided, customers may not copy, reproduce, sell, republish or commercially exploit original Emerald Vault Comics materials.

Third-party character names, product artwork, publisher names and trademarks remain the property of their respective owners. Their appearance in product listings is for identification and sale of genuine products and does not imply sponsorship unless expressly stated.

25. Third-party tools and links

The website may provide access to third-party services, platforms, embedded media or links.

Third-party services operate under their own terms and privacy notices. We are not responsible for independent third-party services except where liability cannot lawfully be excluded.

The inclusion of a link does not necessarily constitute endorsement.

26. Privacy and cookies

Personal data is processed in accordance with our Privacy Policy.

Cookies and similar technologies are governed by our Cookie Policy and cookie-preference controls.

Non-essential cookies will be handled in accordance with applicable consent requirements.

27. Promotions and discount codes

Promotions may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Only one code may be used per order
• Codes may have expiry dates
• Codes may exclude selected products
• Minimum-order requirements may apply
• Codes cannot be applied retrospectively
• Fraudulent or abusive use may result in cancellation

Promotional conditions will not remove mandatory consumer rights.

28. Resale and purchase limits

Certain limited or allocated products may have purchase limits.

We may cancel quantities exceeding a clearly disclosed limit where reasonably necessary to make stock available fairly or comply with supplier requirements.

Personal purchases for later resale are not necessarily prohibited unless specific restrictions are displayed. However, customers acting predominantly for professional resale purposes may not qualify as consumers.

29. Liability

Nothing in these Terms excludes or limits liability where exclusion would be unlawful, including liability arising from:

• Fraud
• Deliberate misconduct
• Death or personal injury caused by legally attributable negligence
• Mandatory consumer rights
• Product liability where legally applicable
• Failure to supply conforming goods

Subject to mandatory law, we are not responsible for losses that were not reasonably foreseeable or were caused by circumstances outside our reasonable control.

For business customers, separate limitations may apply only where expressly agreed and legally valid.

30. Events outside reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as:

• Carrier disruption
• Severe weather
• Transport interruption
• Supplier or publisher delay
• Customs delay
• Cyber incidents
• Power or telecommunications failure
• Government restrictions
• Labour disputes

We will take reasonable steps to reduce disruption and communicate material problems.

Mandatory consumer remedies remain unaffected.

31. Changes to the Services and Terms

We may update the website, products, functionality or these Terms for operational, security, legal or regulatory reasons.

Updated Terms apply prospectively from the date published unless applicable law requires otherwise.

Material changes will be communicated where required.

Changes will not unfairly alter an already accepted contract.

32. Severability

If a court or competent authority finds part of these Terms invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

33. No waiver

Failure to enforce a provision immediately does not automatically amount to a waiver of that provision or any legal right.

34. Governing law

These Terms and contracts formed through the store are governed by Portuguese law.

A consumer living elsewhere in the European Union retains any mandatory protections granted by the law applicable to that consumer which cannot lawfully be excluded.

Nothing in these Terms deprives consumers of the right to bring proceedings before a court that has jurisdiction under applicable consumer law.

35. Complaints and dispute resolution

Customers should first contact:

Email: emeraldvaultcomics@gmail.com

Emerald Vault Comics will attempt to respond and resolve complaints within a reasonable period.

The website should also include:

• A link to the Portuguese Electronic Complaints Book
• Details of the competent Portuguese consumer alternative-dispute-resolution entity
• Any legally required consumer-information notices

The Portuguese complaints system operates in electronic and physical formats under the applicable complaints-book framework. [livroreclamacoes.pt], [livroreclamacoes.pt]

Do not name a specific arbitration centre until the competent entity for your registered business location has been confirmed through the Portuguese consumer authority’s RAL information. [consumidor.gov.pt]

36. Contact

Questions about these Terms should be sent to:

Emerald Vault Comics
Legal operator: Ngala Lda
NIF/NIPC: 518798038 
Email: emeraldvaultcomics@gmail.com
Website: Emerald Vault Comics
Country of establishment: Portugal